Careers with CrossAmerica

The Employee Relations Specialist plays a critical role in ensuring that employee issues are addressed fairly and in alignment with company policies, legal guidelines, and best practices. The ideal candidate will be skilled in communication, investigation, data analysis, and employee engagement strategies. As a Employee Relations Specialist, you will be the first point of contact for employee relations issues, providing support to both employees and management. Your role will involve investigating and resolving employee concerns, ensuring compliance with labor laws, and assisting in the development of HR policies and procedures that promote a positive, inclusive work environment.

Responsibilities:
Assist in resolving employee issues by communicating policies, responding to inquiries, supporting management, investigating concerns, gathering data, and preparing reports to aid informed decision-making based on company policies and legal guidelines.

Act as the initial point of contact for receiving incoming employee relations calls. Evaluate the scope of issues and gather evidence to determine validity. Supported by other team members including the Human Resources leadership.

Research, gather documentation, and analyze data to assist management and corporate counsel in investigating, answering, and settling legal claims

Administer various human resources plans and procedures for employees

Assists in developing and implementing human resources policies and procedures. Prepares related communications and correspondence. Recommends training as related to employee relations

Stay current with Federal, State and Local labor laws to ensure compliance. Advise management on labor laws and company policies

Help promote employee engagement through feedback systems and strong employee relations strategy. Build trust and promote a supportive, inclusive environment

Support Employee Relations team in various project work

Skills:
Ability to work in a team environment, fast paced, decentralized company with presence in many states.
Strong organizational skills to manage multiple cases concurrently, track employee issues, ensure timely and accurate resolutions, and maintain detailed records.
Advanced experience with harassment issues, conflict resolution, and dealing with diverse employee populations.
Ability to remain neutral, objective, and discreet in the investigation and handling of all situations. Confidentiality is of the utmost importance.
Active listening skills to ensure employees feel heard and understood.
Strong analytical skills; ability to sort through frequent extensive accounts of field incidents, extract the relevant information needed to come to a fair and reasonable conclusion; and present options/best practice to field leadership
Working knowledge and application of HR laws and regulations. Including federal, state, and local (as needed) laws to ensure regulatory compliance and protect both the company and employees from legal risks
Strong interpersonal and conflict resolution skills. Ability to eliminate extraneous, non-relevant details to streamline investigation process
Excellent verbal and written communications to summarize investigation conclusions in a timeline format
Ability to build collaborative and trusting relationships with employees at all levels of the organization
Experience with gathering data, performing analysis; proficiency in excel, salesforce, and varied HR platforms
Ability to travel as needed
Education/Experience:
Bachelor’s degree or equivalent experience in Human Resource management or equivalent
2 years of experience handling employee relations matters, performance management, or related field

The Certified Verifone Project Manager oversees the management and support of Verifone POS systems at retail locations. Responsibilities include support for Incomm, Self-Checkout, Loyalty Programs, MOPs, Departments, Taxes, EBT, and register screens. The role ensures the successful deployment, functionality, and documentation of Verifone systems for new and upgraded locations. This position requires strong project management and system configuration skills, with 40-70% travel.

Responsibilities:
Assist Operations, accounting, maintenance in updating the POS so every site will be the same
Provide Support for Incomm, Self-Checkout, Loyalty, MOP’s, Departments, Taxes, EBT, and register Screens at our retail sites
Assist in developing and executing tasks to streamline site and POS operations
Assist in establishing, maintaining, and executing system standards of technology Equipment at site
Assist with New Store Conversions, POS projects, commission sites and support technology vendors

Education & Experience:
5 Years with a VASC certification and Verifone Field experience
A solid understanding of TCP/IP based networking, Verifone POS, and cabling standards and

Work Environment:
Occasionally evenings and weekend work, sometimes with little advanced notice
Travel required (40-70%)

Ability to lift 50 lbs. required

Interested in joining our team, send your resume to our corporate link below

The Help Desk Specialist primary responsibility is resolving tickets submitted through our help desk systems remote support of convenience store technical operations utilizing Beyond Trust (formerly Bomgar) secure remote support appliance. This individual is accountable for the following systems: Windows computers, Datalogic Falcon X3 and X4 handhelds, Biometric timeclocks, Surveillance systems, Interfacing with site registers (Verifone and Gilbarco), site network infrastructure including cable/DSL/VPN systems, and Meraki firewalls.

Key Responsibilities:
Install new / rebuild existing hardware, peripherals, services, cabling etc. in accordance with standards and project/operational requirements.
Assist in the execution and maintenance of system standards
Assist in developing and executing tasks to streamline site operations
Provide some tier I support per request from various constituencies. Investigate and troubleshoot issues.
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
Perform site level security checks and audits, including WiFi scan, rogue network equipment, and eliminating outdated equipment
Occasionally may need to work evenings and weekends, sometimes with little advanced notice
Other /duties/tasks as assigned
Travel required 1 week per month availability

Education/Experience:
Associate degree in computer science or related technical field or equivalent experience
1 Year Windows environment help desk experience
A solid understanding of TCP/IP based networking
Structured cabling standards and execution
Hardware and software troubleshooting skills related to Windows operating systems

Interested in joining our team, send your resume to our corporate link below

The Retail Territory Manager is responsible for overseeing and driving sales and operational performance within a designated geographic area in the convenience store industry. This position involves building and maintaining strong relationships with store owners and managers, ensuring product availability, and promoting brand growth and customer satisfaction. The Retail Territory Manager will work closely with both internal teams and external clients to implement sales strategies, provide support, and ensure the smooth operation of all accounts within the assigned region. Travel is required for this role.

Key Responsibilities:
Develop and execute a territory-specific sales plan to achieve revenue goals and grow market share
Identify new business opportunities and potential accounts, and actively pursue them to expand the customer base
Monitor sales trends and customer feedback to identify opportunities for product and service improvements
Analyze competitors' activities and market conditions to adjust strategies and stay competitive
Build and maintain strong, long-lasting relationships with key customers, including convenience store owners, operators, and managers
Serve as the primary point of contact for all customer inquiries, concerns, and issues, ensuring timely and professional resolution
Conduct regular site visits to ensure optimal product placement, inventory management, and store conditions
Oversee product placement, inventory levels, and merchandising standards in all stores within the territory
Collaborate with store managers to ensure product availability, minimize stockouts, and manage deliveries
Conduct product training sessions for customers to improve product knowledge and drive sales
Work closely with sales, marketing, and operations teams to ensure smooth execution of sales initiatives and promotional campaigns
Provide regular sales forecasts, activity reports, and customer feedback to their area management
Assist in the development of territory-specific marketing strategies and promotional efforts to maximize brand visibility
Track and analyze key performance metrics (KPIs) such as sales growth, customer satisfaction, and inventory turnover
Address underperforming accounts by developing action plans for improvement, coaching store staff, and recommending solutions
Stay updated on industry trends, customer preferences, and new product offerings to maintain a competitive edge

Required Skills:
Bachelor’s degree in business, marketing, or a related field (preferred) or equivalent work experience
Minimum of 3-5 years of experience in sales or territory management, preferably in the convenience store, retail, or consumer goods industry
Proven track record of meeting or exceeding sales targets
Strong understanding of convenience store operations, merchandising, and inventory management
Excellent communication, negotiation, and interpersonal skills
Strong organizational and time management abilities to effectively manage multiple accounts and priorities
Ability to work independently and as part of a team in a fast-paced, results-driven environment
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and CRM software
Valid driver’s license and reliable transportation
Ability to lift and move products, including heavy items, as needed

Interested in joining our team, send your resume to our corporate link below

Our Wholesale Territory Manager serves as the liaison between station operators and the Company ensuring consistent customer satisfaction. Responsibilities include wholesale fuel customer relationships and account management, optimized sales, increased brand value, business growth, and profitability levels in a specified territory.  Wholesale customers include lessee dealers, dealer owners, commission marketers, and others. Travel is required for this position.

Key Responsibilities:
Wholesale fuel customer relationships and account management. (Wholesale customers include lessee dealers, dealer owners, commission marketers, and others)
Optimize sales, increase brand value, business growth, and profitability levels in a specified territory

Counsel wholesale customers on retailing factors including assisting them with competitive pricing, customer service, and retail facility appearance and cleanliness, in managing their business, improving their bottom line and maintaining compliance with brand and image requirements
Offer guidance to station operators on station management functions including employee selection and training, money management, and inventory management

Monitor facility physical conditions and ensures appropriate maintenance activity is conducted
Ensure station operator compliance with franchise agreement obligations and laws related to environmental record keeping and safety standards Verifies station monthly CSLD testing compliance

Ensure station compliance with federal, state, and local legal requirements - stays abreast of industry related laws, audits and enforces adherence to requirements, and makes appropriate recommendations to management

Education/Experience:
Bachelor's Degree from 4-year college or university preferred
Proficient in Microsoft Word, Excel, and PowerPoint
Possess strong communication and mathematical skills
5 years previous retail/wholesale industry experience

The Category Marketing Analyst, will play a key role in providing analytical insights and strategic support to drive category growth, optimize product assortment, and enhance customer experience. The Category Marketing Analyst will work closely with cross-functional teams, including marketing, operations, accounting and merchandising, to monitor trends, evaluate product performance, and develop actionable plans to improve category performance. The Category Marketing Analyst insights will help shape category strategies and contribute to the overall success of our business.

Key Responsibilities:
Analyze customer shopping behavior and market trends within the convenience store industry.
Leverage data from multiple sources to create impactful analytics and selling stories to identify risks, opportunities, and performance gaps
Provide insights into competitor strategies and market share analysis.
Monitor and report on the performance of key product categories, evaluating sales trends, margin performance, and promotional performance.
Provide ad-hoc category management reporting, trend analysis, customized reports, and special project work directly to internal leaders as necessary.
Assist in pricing strategy development to optimize category profitability.
Support the planning and execution of promotional campaigns by providing data-driven insights and recommendations.
Evaluate the effectiveness of promotional activities and their impact on category sales.
Work with the marketing team to assess promotional ROI and suggest improvements.
Develop and maintain regular internal scorecards and trackers
Collaborate with the merchandising team to ensure product assortment meets customer needs and category goals.
Assist in monitoring inventory levels to ensure product availability and manage out-of-stock situations.
Use historical data to forecast product demand and help with replenishment strategies.
Work closely with the Category Managers, Accounting and Operations teams to align on category strategies. Included but not limited to vendor, store execution and Price Book communications.
Provide actionable recommendations based on data insights to optimize the overall category strategy.
Participate in meetings with vendors and suppliers to discuss product offerings and promotional opportunities.

Education & Experience :

Bachelor’s degree in Marketing, Business, Economics, or related field.
Minimum of 2-3 years of experience in category management, marketing analytics, or similar roles, ideally in the convenience store, retail, or consumer goods industries.
Experience working with data analysis tools, Excel, and data visualization platforms (e.g., Power BI, Focal Point) is a plus.

Skills & Competencies:
Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
Excellent communication skills, both written and verbal, with the ability to present data findings clearly.
Strong attention to detail and organizational skills.
Ability to work collaboratively with cross-functional teams.
Knowledge of category management principles, retail marketing, and sales strategies is highly desirable.

Interested in joining our team, send your resume to our corporate link below!