Careers with CrossAmerica

The Human Resources Specialist will play a critical role in ensuring that employee issues are addressed fairly and in alignment with company policies, legal guidelines, and best practices. The ideal candidate will be skilled in communication, investigation, data analysis, and employee engagement strategies. As a Human Resources Specialist, you will be the first point of contact for employee relations issues, providing support to both employees and management. Your role will involve investigating and resolving employee concerns, ensuring compliance with labor laws, and assisting in the development of HR policies and procedures that promote a positive, inclusive work environment.

Key Responsibilities
Assist in resolving employee issues by communicating policy, responding to inquiries, providing services to management, investigating issues, gathering data, and preparing reports that enable management to make informed decisions based on company policy and legal guidelines.

Act as the initial point of contact for receiving incoming employee relations calls. Evaluate the scope of issues and gather evidence to determine validity. Supported by other team members including the Director of Human Resources.

Research, gather documentation, and analyze data to assist management and corporate counsel in investigating, answering, and settling legal claims

Administer various human resources plans and procedures for employees. Assists in developing and implementing human resources policies and procedures. Prepares related communications and correspondence. Recommends training as related to employee relations

Stay current with Federal, State and Local labor laws to ensure compliance. Advise management on labor laws and company policies

Help promote employee engagement through feedback systems and strong employee relations strategy. Build trust and promote a supportive, inclusive environment

Support Employee Relations team in various project work

Education and Experience
Ability to work in a team environment, fast paced, decentralized company with presence in many states

Strong organizational skills to manage multiple cases concurrently, track employee issues, ensure timely and accurate resolutions, and maintain detailed records

Advanced experience with harassment issues, conflict resolution, and dealing with diverse employee populations

Ability to remain neutral, objective, and discreet in the investigation and handling of all situations. Confidentiality is of the utmost importance

Active listening skills to ensure employees feel heard and understood.

Strong analytical skills; ability to sort through frequent extensive accounts of field incidents, extract the relevant information needed to come to a fair and reasonable conclusion; and present options/best practice to field leadership

Working knowledge and application of HR laws and regulations. Including federal, state, and local (as needed) laws to ensure regulatory compliance and protect both the company and employees from legal risks

Strong interpersonal and conflict resolution skills. Ability to eliminate extraneous, non-relevant details to streamline investigation process

Excellent verbal and written communications to summarize investigation conclusions in a timeline format

Ability to build collaborative and trusting relationships with employees at all levels of the organization

Experience with gathering data, performing analysis; proficiency in excel, salesforce, and varied HR platforms

Ability to travel as needed.

Interested in joining our team, send your resume to our corporate link below!

Our Fuel Pricing Analyst reports directly to the Retail Pricing Manager. The Fuel Pricing Analyst is responsible for driving pricing, margin, and general financial analysis. This includes price/product optimization, pricing strategies, and management reporting. The Fuel Pricing Analyst's primary responsibility is to establish and maintain product pricing that will meet both volume and profit objectives. They will work closely with a variety of Operations key stake holders and the Pricing Manager in developing and executing pricing strategy and ensure alignment with financial goals.

Interested in joining our team, send your resume to our corporate link below!

This is a full-time on-site role for a Senior Tax Accountant located in Allentown, PA with responsibilities for tax compliance, tax provision, and other related tasks to ensure accurate and timely tax reporting and financial disclosure for the company.

Major areas of accountability will include:

Prepare monthly tax accounts reconciliation and monitors/reconciles income tax payable accounts on a quarterly basis.
Prepares quarterly and annual tax provision, preparation of tax returns, estimates, extensions.
Preparing return-to-provision calculations and incorporate the impact of return filings into the company's tax provision.
Assist in model effective tax rate implications of proposed tax laws, potential tax planning initiatives, and other various one-time transactions.
Assist in studying qualified income and transfer pricing.
Support data gathering and scenario modeling for US federal/State income tax audits.

Interested in joining our team, send your resume to our corporate link below!

The Business Administration Specialist oversees the administration of Wholesale Contracts and Commercial Real Estate Leases including document preparation, account setups and continued account management. Additionally, this position works in tandem with the Real Estate Department, Legal Department, and Accounting Department on various administrative needs.

Key Responsibilities:
Understand deal proposals and prepare wholesale contracts and commercial leases based on pre-approved terms (also including amendments, letters, terminations, NDAs, etc.)
Communicate with the field regarding inconsistencies on deal proposals/correspondence requests and suggest alternative solutions
Responsible for overseeing the administrative follow through of wholesale contracts by ensuring correctness of data setups and organization of documentation as well as taking initiative to resolve any issues
Coordinating and sending companywide correspondence on changes, amendments, and terminations to dealer accounts
Assist with account setups, rent/tax collection and reconciliations
Adhere and enforce DOA and SOX compliance
Compile data and prepare reports for analysis using excel and database software for management review
Point of contact for field requests and account inconsistencies
Work in tandem with multiple other departments (Real Estate/Retail/Legal/Accounting) on various administrative needs

Required Skills:
Excellent communication skills, both written and verbal
Proficient in Microsoft Office (Word/Outlook/Excel)
Experience with Dotloop, DocuSign or Yardi Voyager are a plus
Ability to work in a fast-paced environment
Ability to multi-task and manage shifting priorities and deadlines
Self-starter, inquisitive, and detail oriented

Education
Bachelor’s degree from an accredited College or University OR 5 years’ experience in a related field

The Help Desk Specialist primary responsibility is resolving tickets submitted through our help desk systems remote support of convenience store technical operations utilizing Beyond Trust (formerly Bomgar) secure remote support appliance. This individual is accountable for the following systems: Windows computers, Datalogic Falcon X3 and X4 handhelds, Biometric timeclocks, Surveillance systems, Interfacing with site registers (Verifone and Gilbarco), site network infrastructure including cable/DSL/VPN systems, and Meraki firewalls.

Key Responsibilities:
Install new / rebuild existing hardware, peripherals, services, cabling etc. in accordance with standards and project/operational requirements.
Assist in the execution and maintenance of system standards
Assist in developing and executing tasks to streamline site operations
Provide some tier I support per request from various constituencies. Investigate and troubleshoot issues.
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
Perform site level security checks and audits, including WiFi scan, rogue network equipment, and eliminating outdated equipment
Occasionally may need to work evenings and weekends, sometimes with little advanced notice
Other /duties/tasks as assigned
Travel required 1 week per month availability

Education/Experience:
Associate degree in computer science or related technical field or equivalent experience
1 Year Windows environment help desk experience
A solid understanding of TCP/IP based networking
Structured cabling standards and execution
Hardware and software troubleshooting skills related to Windows operating systems

The Area Maintenance Manager is responsible for overseeing in-house technicians and external contractors as it relates to the repairs/upkeep of retail convenience store property/equipment. This position monitors the GPS system to ensure the in-house tech is efficient in routing and responding to calls, following up on external vendors, entering tickets and dispatching maintenance issues in absence of the dispatcher and being available to receive emergency calls from the field 24/7. Occasional travel to retail sites in Ohio, West Virginia, Virginia, Minnesota, Wisconsin, and Michigan is required for this position.

Key Responsibilities:
Establish and maintain all aspects of maintenance repairs for retail convenience store facilities in designated territory
Resolves most questions and problems independently and refers the most complex issues to the Maintenance Supervisor/Operations Manager
Review, code, and process invoices from vendors
Schedule and coordinate projects with field management to streamline the process
Obtain quotes for major repairs
Act as a liaison between contractors and CAP employees

Required Skills:
Excellent verbal and written communication skills, including the ability to effectively communicate with upper management and maintenance contractors
Knowledge of Underground Storage Tank systems and typical convenience store equipment is preferred
Ability to multitask large projects at one time
Must be able to work under pressure and meet deadlines
Proficient in Microsoft Office, OneDrive and Monday.com (preferred)
Excellent verbal/written communication skills
Education and Experience:
High School Diploma or equivalent
1-3 years of relevant professional experience

The Environmental Compliance Manager is responsible for overseeing the Environmental Compliance department (team of analysts) as it relates to the repair/upkeep and response to regulator testing failures of Underground Storage Tank Systems (USTs) which includes but is not limited to spill buckets, overfill droptubes, tank top sumps, under-dispenser containment, vapor recovery systems, tank/piping installation and removals, cathodic protection systems, fuel dispensers, tank lining, ATG alarms, UST installs/removals, installations/inspections, and UST release detection equipment (ATGs, sensors, and probes).

Key Responsibilities:
Provide oversight and direction to the employees in the department in accordance with company policies and procedures.
Manage the overall operations of the department and communicates regularly with other managers, vice presidents, president, and other designated contacts within the company.
Work with Human Resources staff to recruit, interview, select, and hire new employees.
Provide effective feedback through employee recognition and disciplinary action with the assistance of Human Resources
Manage daily operations by developing schedules and assigning and monitoring work.
Develop staff, including oversight of new employees and provide career planning and development.
Ability to learn custom software (Protean, client databases) that communicates with underground storage tank (UST) Automatic Tank Monitors (ATMs), Microsoft office, Teams, Monday.com
Oversees all areas of regulatory compliance including but not limited to monthly visual inspections, monthly compliance, ATG alarms, Statistical Inventory Control (SIR), and Impressed Current/Cathodic Protection (ICCP)
Demonstrates excellent knowledge of UST system design and components and be able to forecast UST system behavior under specific operation conditions.
Understands the typical above ground storage tank (AST) equipment and monthly inspection requirements.
Stewards and manage software subcontractors and third-party contractors

Education & Experience:
BS in Environmental Science/Engineering or related field
5+ years of previous experience with environmental compliance and consulting
Excellent verbal and written communication, including the ability to effectively communicate with upper management and environmental/maintenance contractors.
Proficient in Microsoft Office, One Drive and Monday.com
Ability to multitask and work on several projects at one time.
Must be able to work under pressure and meet deadlines.
Ability to retain certifications for all client’s ATM manufacturers (highest level such as Veeder Root Level 3-4)
Ability to acquire and retain UST Operator Class A and B certification in all states we own USTs..

The Retail Territory Manager is responsible for overseeing and driving sales and operational performance within a designated geographic area in the convenience store industry. This position involves building and maintaining strong relationships with store owners and managers, ensuring product availability, and promoting brand growth and customer satisfaction. The Retail Territory Manager will work closely with both internal teams and external clients to implement sales strategies, provide support, and ensure the smooth operation of all accounts within the assigned region. Travel is required for this role.

Key Responsibilities:
Develop and execute a territory-specific sales plan to achieve revenue goals and grow market share
Identify new business opportunities and potential accounts, and actively pursue them to expand the customer base
Monitor sales trends and customer feedback to identify opportunities for product and service improvements
Analyze competitors' activities and market conditions to adjust strategies and stay competitive
Build and maintain strong, long-lasting relationships with key customers, including convenience store owners, operators, and managers
Serve as the primary point of contact for all customer inquiries, concerns, and issues, ensuring timely and professional resolution
Conduct regular site visits to ensure optimal product placement, inventory management, and store conditions
Oversee product placement, inventory levels, and merchandising standards in all stores within the territory
Collaborate with store managers to ensure product availability, minimize stockouts, and manage deliveries
Conduct product training sessions for customers to improve product knowledge and drive sales
Work closely with sales, marketing, and operations teams to ensure smooth execution of sales initiatives and promotional campaigns
Provide regular sales forecasts, activity reports, and customer feedback to their area management
Assist in the development of territory-specific marketing strategies and promotional efforts to maximize brand visibility
Track and analyze key performance metrics (KPIs) such as sales growth, customer satisfaction, and inventory turnover
Address underperforming accounts by developing action plans for improvement, coaching store staff, and recommending solutions
Stay updated on industry trends, customer preferences, and new product offerings to maintain a competitive edge

Required Skills:
Bachelor’s degree in business, marketing, or a related field (preferred) or equivalent work experience
Minimum of 3-5 years of experience in sales or territory management, preferably in the convenience store, retail, or consumer goods industry
Proven track record of meeting or exceeding sales targets
Strong understanding of convenience store operations, merchandising, and inventory management
Excellent communication, negotiation, and interpersonal skills
Strong organizational and time management abilities to effectively manage multiple accounts and priorities
Ability to work independently and as part of a team in a fast-paced, results-driven environment
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and CRM software
Valid driver’s license and reliable transportation
Ability to lift and move products, including heavy items, as needed

Our Wholesale Territory Manager serves as the liaison between station operators and the Company ensuring consistent customer satisfaction. Responsibilities include wholesale fuel customer relationships and account management, optimized sales, increased brand value, business growth, and profitability levels in a specified territory.  Wholesale customers include lessee dealers, dealer owners, commission marketers, and others. Travel is required for this position.

Key Responsibilities:
Wholesale fuel customer relationships and account management. (Wholesale customers include lessee dealers, dealer owners, commission marketers, and others)
Optimize sales, increase brand value, business growth, and profitability levels in a specified territory

Counsel wholesale customers on retailing factors including assisting them with competitive pricing, customer service, and retail facility appearance and cleanliness, in managing their business, improving their bottom line and maintaining compliance with brand and image requirements
Offer guidance to station operators on station management functions including employee selection and training, money management, and inventory management

Monitor facility physical conditions and ensures appropriate maintenance activity is conducted
Ensure station operator compliance with franchise agreement obligations and laws related to environmental record keeping and safety standards Verifies station monthly CSLD testing compliance

Ensure station compliance with federal, state, and local legal requirements - stays abreast of industry related laws, audits and enforces adherence to requirements, and makes appropriate recommendations to management

Education/Experience:
Bachelor's Degree from 4-year college or university preferred
Proficient in Microsoft Word, Excel, and PowerPoint
Possess strong communication and mathematical skills
5 years previous retail/wholesale industry experience