Careers with CrossAmerica

The Food Category Manager is responsible for managing and optimizing the food category within convenience stores, ensuring profitability, sales growth, and customer satisfaction. This role involves developing category strategies, selecting, and sourcing products, negotiating with suppliers, analyzing sales data, and implementing marketing initiatives to drive performance. Previous experience in the convenience store industry, category management and associated brands is preferred.

Key Responsibilities
Develop and execute a strategic plan for the food category, aligning with overall business goals.

Identify emerging food trends and consumer preferences to enhance product offerings.

Maintain an optimal product mix to maximize sales, profitability, and customer satisfaction.

Manage product life cycles, including introductions, promotions, and discontinuations.

Identify, evaluate, and negotiate with suppliers to secure competitive pricing and favorable terms.

Establish and maintain strong relationships with key suppliers to ensure product availability and quality.

Monitor supplier performance and compliance with contractual agreements.

Analyze sales data, market trends, and customer feedback to optimize category performance.

Monitor key performance indicators (KPIs) such as sales, margins, turnover, and market share.

Develop pricing strategies and promotional plans to drive revenue and profitability.

Collaborate with merchandising teams to ensure effective in-store placement and displays.

Develop and implement promotional campaigns to increase category visibility and sales.

Work with marketing teams to support advertising and digital marketing initiatives.

Partner with store operations teams to ensure proper execution of category plans.

Monitor inventory levels and collaborate with supply chain teams to minimize waste and stockouts.

Ensure compliance with food safety regulations and quality standards.

Skills

Ability to read, interpret and communicate business and financial documents.
Ability to identify and resolve problems.
Ability to analyze detailed data and information from written reports and draw meaningful insights.
Ability to perform root-cause analysis and develop operational plans and tactics to solve for issues as they arise.
Ability to effectively present information and respond to questions from leadership, managers, subordinates, guests and/or vendors in person or over the telephone.
Ability to multi-task effectively and responsibly

Education and Experience

Bachelor’s degree in business, marketing, or a related field preferred.
3-5 years of experience in category management, merchandising, or buying, preferably in the convenience store or retail food industry.
Knowledge of food industry trends, consumer behavior, and competitive market dynamics.
Ability to communicate effectively, orally and in writing, with all levels of personnel and management.
Must have excellent organizational skills.
Ability to solve practical problems and deal with a variety of concrete variables
Must be highly motivated, able to work independently with minimal supervision.
Ability to read, analyze and interpret business needs into assigned category and industry related data.
Managing a team of 3-5 team members.
Experienced user of Microsoft Office Suite (Word, Excel, Access and PowerPoint).

Interested in joining our team, send your resume to our corporate link below!

This is a full-time on-site role for a Senior Tax Accountant located in Allentown, PA with responsibilities for tax compliance, tax provision, and other related tasks to ensure accurate and timely tax reporting and financial disclosure for the company.

Major areas of accountability will include:

Prepare monthly tax accounts reconciliation and monitors/reconciles income tax payable accounts on a quarterly basis.
Prepares quarterly and annual tax provision, preparation of tax returns, estimates, extensions.
Preparing return-to-provision calculations and incorporate the impact of return filings into the company's tax provision.
Assist in model effective tax rate implications of proposed tax laws, potential tax planning initiatives, and other various one-time transactions.
Assist in studying qualified income and transfer pricing.
Support data gathering and scenario modeling for US federal/State income tax audits.

Interested in joining our team, send your resume to our corporate link below

The Help Desk Specialist primary responsibility is resolving tickets submitted through our help desk systems remote support of convenience store technical operations utilizing Beyond Trust (formerly Bomgar) secure remote support appliance. This individual is accountable for the following systems: Windows computers, Datalogic Falcon X3 and X4 handhelds, Biometric timeclocks, Surveillance systems, Interfacing with site registers (Verifone and Gilbarco), site network infrastructure including cable/DSL/VPN systems, and Meraki firewalls.

Key Responsibilities:
Install new / rebuild existing hardware, peripherals, services, cabling etc. in accordance with standards and project/operational requirements.
Assist in the execution and maintenance of system standards
Assist in developing and executing tasks to streamline site operations
Provide some tier I support per request from various constituencies. Investigate and troubleshoot issues.
Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
Perform site level security checks and audits, including WiFi scan, rogue network equipment, and eliminating outdated equipment
Occasionally may need to work evenings and weekends, sometimes with little advanced notice
Other /duties/tasks as assigned
Travel required 1 week per month availability

Education/Experience:
Associate degree in computer science or related technical field or equivalent experience
1 Year Windows environment help desk experience
A solid understanding of TCP/IP based networking
Structured cabling standards and execution
Hardware and software troubleshooting skills related to Windows operating systems

The Retail Territory Manager is responsible for overseeing and driving sales and operational performance within a designated geographic area in the convenience store industry. This position involves building and maintaining strong relationships with store owners and managers, ensuring product availability, and promoting brand growth and customer satisfaction. The Retail Territory Manager will work closely with both internal teams and external clients to implement sales strategies, provide support, and ensure the smooth operation of all accounts within the assigned region. Travel is required for this role.

Key Responsibilities:
Develop and execute a territory-specific sales plan to achieve revenue goals and grow market share
Identify new business opportunities and potential accounts, and actively pursue them to expand the customer base
Monitor sales trends and customer feedback to identify opportunities for product and service improvements
Analyze competitors' activities and market conditions to adjust strategies and stay competitive
Build and maintain strong, long-lasting relationships with key customers, including convenience store owners, operators, and managers
Serve as the primary point of contact for all customer inquiries, concerns, and issues, ensuring timely and professional resolution
Conduct regular site visits to ensure optimal product placement, inventory management, and store conditions
Oversee product placement, inventory levels, and merchandising standards in all stores within the territory
Collaborate with store managers to ensure product availability, minimize stockouts, and manage deliveries
Conduct product training sessions for customers to improve product knowledge and drive sales
Work closely with sales, marketing, and operations teams to ensure smooth execution of sales initiatives and promotional campaigns
Provide regular sales forecasts, activity reports, and customer feedback to their area management
Assist in the development of territory-specific marketing strategies and promotional efforts to maximize brand visibility
Track and analyze key performance metrics (KPIs) such as sales growth, customer satisfaction, and inventory turnover
Address underperforming accounts by developing action plans for improvement, coaching store staff, and recommending solutions
Stay updated on industry trends, customer preferences, and new product offerings to maintain a competitive edge

Required Skills:
Bachelor’s degree in business, marketing, or a related field (preferred) or equivalent work experience
Minimum of 3-5 years of experience in sales or territory management, preferably in the convenience store, retail, or consumer goods industry
Proven track record of meeting or exceeding sales targets
Strong understanding of convenience store operations, merchandising, and inventory management
Excellent communication, negotiation, and interpersonal skills
Strong organizational and time management abilities to effectively manage multiple accounts and priorities
Ability to work independently and as part of a team in a fast-paced, results-driven environment
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and CRM software
Valid driver’s license and reliable transportation
Ability to lift and move products, including heavy items, as needed

Our Wholesale Territory Manager serves as the liaison between station operators and the Company ensuring consistent customer satisfaction. Responsibilities include wholesale fuel customer relationships and account management, optimized sales, increased brand value, business growth, and profitability levels in a specified territory.  Wholesale customers include lessee dealers, dealer owners, commission marketers, and others. Travel is required for this position.

Key Responsibilities:
Wholesale fuel customer relationships and account management. (Wholesale customers include lessee dealers, dealer owners, commission marketers, and others)
Optimize sales, increase brand value, business growth, and profitability levels in a specified territory

Counsel wholesale customers on retailing factors including assisting them with competitive pricing, customer service, and retail facility appearance and cleanliness, in managing their business, improving their bottom line and maintaining compliance with brand and image requirements
Offer guidance to station operators on station management functions including employee selection and training, money management, and inventory management

Monitor facility physical conditions and ensures appropriate maintenance activity is conducted
Ensure station operator compliance with franchise agreement obligations and laws related to environmental record keeping and safety standards Verifies station monthly CSLD testing compliance

Ensure station compliance with federal, state, and local legal requirements - stays abreast of industry related laws, audits and enforces adherence to requirements, and makes appropriate recommendations to management

Education/Experience:
Bachelor's Degree from 4-year college or university preferred
Proficient in Microsoft Word, Excel, and PowerPoint
Possess strong communication and mathematical skills
5 years previous retail/wholesale industry experience